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Via Lungo Canali, 29 Transacqua 38054
[email protected]

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Terms and conditions

A. Rate Conditions and Direct Payment
1. Reservation and Confirmation
The reservation is considered confirmed only upon receipt of a deposit by bank transfer equal to 30% of the total amount. The balance can be paid as agreed, either before arrival or at check-in.

2. Tourist Tax
The tourist tax is €1.00 per person per night, for a maximum of 10 nights. Guests under the age of 14 are exempt. The tax must be paid on site during the stay.

3. Payment Methods
We accept payments by bank transfer and/or cash.

4. Cancellation Policy
Cancellations are free of charge up to 21 days before arrival.
In case of cancellation after this period or no-show, the deposit will be retained.
Early departures do not entitle guests to any refund.
Cancellations within 24 hours prior to arrival or no-show: 100% penalty (full amount due).
Early departures do not entitle guests to any refund.

5. Changes to the Reservation
Any changes (number of guests, dates) will be managed based on availability and may result in a change in the price.

Privacy policy

As the Data Controller, I, Lucia Dell’Antonia, in my capacity as private landlord of the apartment located in Via Lungo Canali 29, inform guests and any accompanying persons about the processing of their personal data in accordance with Art. 13 of EU Regulation 2016/679 (GDPR).
Regarding the personal data concerning you and which will be processed, we provide the following information:

1. Types of data processed
The data we process may include:
Personal and contact details (first name, last name, address, phone number, email, date and place of birth). Tax and banking data (if needed for invoicing or payments). Other data strictly related to the provision of the service or contract management

2. Purpose of processing
Your data is processed for the following purposes: administrative, accounting, and contractual management (e.g. invoicing, service communications, reservations, archiving, data processing). Fulfilment of legal obligations. Occasional sending of informational or organizational communications (e.g. newsletters or service updates)

3. Legal basis
Processing is lawful because it is: necessary for the execution of a contract or pre-contractual measures. Required to fulfil legal obligations. Based on the legitimate interest of the data controller in managing relations with clients and suppliers

4. Processing methods
Data is processed both on paper and digitally, in compliance with the principles of fairness, lawfulness, transparency, and adequate security. Access to data is allowed only to authorized personnel and designated subjects.

5. Nature of data provision
Providing mandatory personal data (e.g. name, surname, date and place of birth, identity document details) is necessary to comply with legal obligations regarding guest registration with the competent authorities (e.g. communication to Public Security) and for proper contract management.
Without such data, the booking cannot be completed and the guest cannot be accommodated.

The main guest is responsible for informing all other adult guests included in the booking about this privacy policy and, where necessary, confirms that they have obtained consent for processing any optional data.
Minors’ data will be processed solely to meet legal and contractual obligations.

6. Data sharing
Data may be shared with: consultants and professionals (e.g. accountants, technicians). IT and property management service providers (e.g. Solutions Plus S.r.l.). Public authorities as required by law. Data will not be disclosed nor transferred outside the European Union.

7. Data retention
Personal data will be kept for the time necessary to: fulfil the purposes mentioned above. Comply with legal obligations (e.g. tax or accounting regulations). Typically, tax-related data is stored for at least 10 years.

8. Data subject rights
You may exercise the following rights at any time (Articles 15–22 of the GDPR): access, correction, deletion, restriction of processing. Data portability. Object to processing for legitimate reasons. File a complaint with the Data Protection Authority

9. Data Controller
Lucia Dell’Antonia
Resident in Primiero San Martino di Castrozza
Tax Code: DLLLCU61C48L329NFor any information regarding the processing of personal data, you can contact the Data Controller by writing to:
📧 [email protected]
📞 +39 353 485 1506